The modern world runs outside of business hours. With the majority of business taking place online, you need to be available to customers 24/7. But that doesn’t mean that you have to sacrifice your free time. This is where a 24/7 Live Answering service comes in. By handling calls that come in outside of business hours, you can increase your customer base while reducing stress. Read on to learn more about how a 24/7 Live answering service can benefit your business.
What Is A Live Answering Service?
What is a live answering service? The short answer is that it is outsourcing phone customer service for your off hours and potentially during business hours. A live answering service handles any calls that come into your business, connecting them with a live receptionist who can help with what they need.
No one likes to get an automated recording when they call business, and many customers would rather hang up the phone and look elsewhere. The same goes for chronically full voicemail machines.
This is where a live answering service can help your business. A live answering service connects customers to a receptionist, no matter the time of day. This means missing no calls and no potential customers. These receptionists can answer questions, schedule appointments, and handle all your customer service needs– all while you are off the clock.
A Live, Friendly Operator VS A Machine
No matter what time of day a customer calls our business, a human representative will pick up. As opposed to leaving a message on a machine, no one checks. Knowing they can call your business and talk to a representative, no matter the time, builds trust and confidence with your customer.
24/7 Availability
Between cell phones and the internet, the modern shopper is hardly limited by business hours. This is why it is so important to have a 24/7 live answering service for your business. By having a person available to pick up the phone whenever a customer calls, even when the office is closed, you can be sure no customer opportunities are slipping by you. This boosts both reports from the customer as well as trust in your business.
More Time For The Things That Matter In Your Business
If you outsource your phone answering service, you will quickly be surprised by how much more time you have to do the things that need to get done around your office. A live phone answering service frees you and your staff, giving time to focus on building the business and doing the best job possible.
A virtual receptionist can take so many tasks off of your team. These tasks include scheduling appointments, confirming service prices, answering questions about hours, and answering any other customer inquiries. If need be, calls can then be forwarded to the appropriate party. This screening process saves your business and the customer from wasting time on the phone with easily answered questions.
You could hire an in-person receptionist, but what about the off hours? Hiring a 24/7 live answering service guarantees helpful customer service both day and night.
Are Live Answering Services Just For Big Businesses?
Many people believe that answering services are just for big businesses or businesses that require constant contacts– such as medical centers and the like. However, this is untrue. In the modern get-it-done-now lifestyle, all businesses can benefit from having a live answering service.
Live answering services are especially beneficial for small businesses, new businesses, start-ups, and established businesses. These places especially benefit from answering services because they cannot afford to lose potential customers. With a live receptionist answering the phone whenever customers call, you can ensure that your business gets every opportunity to succeed.
Live Answering Services from Sterling & Pope
There are a lot of reasons business owners all over the country are turning to Sterling & Pope to help them get a live answering service. With 24/7 customer service available to your client base, business owners can be assured knowing there will be no missed calls, unanswered calls, and missed opportunities. This is good for clients and saves the business time and money while building trust with your customer base.
Sterling & Pope will work with you to find an answering service that works for your business in your price range. Give us a call or check out our website today!
